Browsing by Author "مبروكة, مشري"

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    BEA متطلبات الإدارة الإلكترونية على مستوى بنك الجزائر الخارجي بغرداية
    (جامعة غرداية : كلية العلوم الإقتصادية ,التجارية وعلوم التسيير, 2024-11) مبروكة, مشري
    ﻳﻬﺪﻑ ﻫﺬﺍ ﺍﻟﺒﺤﺚ ﺇلى ﺩﺭﺍﺳﺔ ﻣﺘﻄﻠﺒﺎﺕ نجﺎﺡ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺑﺎﻟﺒﻨﻮﻙ ﺍﻟﺘﺠﺎﺭﻳﺔ ﺍلجﺰﺍﺋﺮﻳﺔ-ﺩﺭﺍﺳﺔ ﺣﺎﻟﺔ ﻋﻠﻰ ﺑﻨﻚ ﺍلجﺰﺍﺋﺮ ﺍلخﺎﺭﺟﻲ في ﻏﺮﺩﺍﻳﺔ، ﻋﻠﻰ ﻋﻴﻨﺔ ﻣﻦ46ﻓﺮﺩﺍﹰ ﻗﺪﻣﻨﺎ ﺍﻹﻃﺎﺭﺍلمﻔﺎﻫﻴﻤﻲ ﻟﻺﺩﺍﺭﺓﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻣﻊ ﺍﻟﺘﻌﺮﻑ ﻋﻠﻰ ﻣﺘﻄﻠﺒﺎﺕ نجﺎﺡ ﺗﻄﺒﻴﻖ ﺍﻻﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ، ﻭﻟﻠﺘﻌﺮﻑ ﻋﻠﻰ ﻫﺬﻩ ﺍلمﺘﻄﻠﺒﺎﺕ ﺑﺎﻟﺒﻨﻚ ﺍلخﺎﺭﺟﻲ ﺍلجﺰﺍﺋﺮﻱ ﺑﻐﺮﺩﺍﻳﺔ ﻭﺯﻋﻨﺎ46ﺍﺳﺘﺒﻴﺎﻥ ﻟﻠﻌﺎﻣﻠين ﻫﻨﺎﻙ ﻭﻗﻤﻨﺎ ﺑﺎﺳﺘﺨﺪﺍﻡ ﺑبرﻧﺎﻣﺞSPSS25لمﻌﺎلجﺔ ﺍﻟﺒﻴﺎﻧﺎﺕ لمﻨﺎﻗﺸﺔ ﺍﻟﻔﺮﺿﻴﺎﺕ ﻭتحﻠﻴﻠﻬﺎ، ﻭﺗﻮﺻﻠﻨﺎﺍلى ﺍﻟﻨﺘﺎﺋﺞ ﺍﻟﺘﺎﻟﻴﺔ: ﻫﻨﺎﻙ ﻣﺘﻄﻠﺒﺎﺕ ﺗﺘﻮﻓﺮ ﺑﺎﻟﺒﻨﻚ ﻭﺗﺘﻤﺜﻞ في ﺍلمﺘﻄﻠﺒﺎﺕ ﺍلمﺎﻟﻴﺔ ﻭﺍﻟﺒﺸﺮﻳﺔ ﺗﻠﻌﺐ ﺩﻭﺭ في ﺍنجﺎﺡ تحﻮﻝ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﺑﺎﻟﺒﻨﻚ ﺍلخﺎﺭﺟﻲ ﺍلجﺰﺍﺋﺮﻱ ﺑﻐﺮﺩﺍﻳﺔ، في ﺣين ﻋﺪﻡ ﺗﻮﻓﺮ ﻛﻞ ﻣﻦ ﺍلمﺘﻄﻠﺒﺎﺕ ﺍﻟﺘﻘﻨﻴﺔ ﻭﺍﻟﺘﺸﺮﻳﻌﻴﺔ ﺍﻟتي ﻣﻦ ﺷﺄﺎ ﺗﺴﻬﻴﻞ ﻭﺇنجﺎﺡ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﻫﺬﺍ ﻣﻦ ﻭﺟﻬﺔ ﻧﻈﺮ ﺍﻟﻌﺎﻣﻠين ﺑﺒﻨﻚ ﺍلجﺰﺍﺋﺮ ﺍلخﺎﺭﺟﻲThis research aims to study the requirements for the success of applying e-management at the Algerian External Bank on Ghardaia, on a sample of 46 individuals. We presented the conceptual framework of E-management with identifying requirements for the success of applying e-management, to know these requirements in the Algerian External Bank in Ghardaia, we distributed 50 questionnaires to the workers there and used the SPSS25 program to process the data and analyze the hypotheses of the study, in the end we find the following results: There are requirements available in the bank, represented in the financial and human requirements that play a role in the success of applying e-management at the Algerian External Bank in Ghardaia, while the lack of both technical and legislative requirements wich facilitate applying e-management and this is from the viewpoint of the employees in the bank under study. Keywords: E-management; requirements; Commercial Banks; BEA Bank
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    أثر الثقافة التنظيمية على تطبيق الإدارة الالكترونية لتحسين جودة الخدمات البنكية دراسة حالة الوكالات التابعة للمديرية الجهوية للبنك الخارجي الجزائري بورقلة
    (جامعة غرداية/كلية العلوم الإقتصادية ، التجارية وعلوم التسيير, 2022-11-16) مبروكة, مشري
    This study aims to identify the impact of organizational culture on the application of e-management to improve the quality of banking services among employees of the Regional Directorate agencies of the Algerian Foreign Bank in the state of Ouargla. To determine the level of applying e-administration and the level of differences among the sample individuals, we used the questionnaire as a tool for compiling statistical data from the studied community, distributing (88) questionnaires to workers distributed to the eight agencies and using the statistical program SPSS v.22 to process data. Through the above, the study’s findings include the following:  The level of application of e-management and the quality of banking services is high in the Regional Directorate agencies of the Algerian Foreign Bank in the state of Ouargla from the point of view of its employees.  The application of e-management and the quality of banking services have a strong direct relationship in the Regional Directorate agencies of the Algerian Foreign Bank in the state of Ouargla.  Organizational culture does not affect the improvement of the quality of banking services through the application of e-management in the agencies studied.  There are no statistically significant differences between the sample’s answers about organizational culture, e-management, and the quality of banking services attributable to the variables of the nature of work, level of study, years of experience, and computer use.  There are statistically significant differences between the sample’s answers about organizational culture, e-management, and the quality of banking services attributable to the variables of age and training courses on ICT.
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    الثقة التنظيمية والعدالة التنظيمية وأثرهما على تحقيق الولاء التنظيمي في المنظمة - دراسة جالة ببلدية غرداية
    (جامعة غرداية/كلية العلوم الإقتصادية ، التجارية وعلوم التسيير, 2019) مبروكة, مشري
    هدفت هذه الدراسة إلى معرفة ا اثر العلاقة بين العدالة التنظيمية و الثقة التنظيمية على تحقيق الولاء التنظيمي في بلدية غرداية, و التعرف على مستوى الشعور بالعدالة التنظيمية, و الثقة التنظيمية و الولاء التنظيمي داخل المنظمة محل الدراسة, كذلك التعرف على الفروق باختلاف الجنس و السن, تم الاعتماد على الاستبيان كوسيلة لجمع البيانات من بلدية غرداية باستهداف عينة موظفي الإدارة و المقدر عددهم ب 145 موظف و الموزعين بطريقة عشوائية على المصالح بالبلدية, فقد تم توزيع 122 استبيان من بعد حساب حجم العينة بالاستعانة بمعادلة ستيفن ثامبسون, من ثم معالجة البيانات بعد التجميع بالبرنامج الاحصائي SPSS.21) ( تم التوصل إلى النتائج التالية :  توجد علاقة قوية و ايجابية و طردية بين العدالة التنظيمية بأبعادها )التوزيعية, الاجرائية, و التعاملية( و الثقة التنظيمية بأبعادها )الثقة بالمشرفين, بزملاء العمل, بإدارة البلدية(.  للعلاقة بين الثقة التنظيمية و العدالة التنظيمية أثر ايجابي على الشعور بالولاء التنظيمي.  مستوى ادراك عمال بلدية غرداية للعدالة التنظيمية متوسط.  مستوى شعور عمال بلدية غرداية بالثقة التنظيمية عالي. The objective of this study is to know the impact of organizational justice and organizational trust in the achievement of organizational loyalty, plus know the degree of feeling of organizational justice and organizational trust and organizational loyalty among workers in the Ghardaïa commune, to know the differences due to age, gender, and to detect the correlation between the perception of organizational justice, organizational trust among workers in the Ghardaïa commune, we used a questionnaire, after ensuring its reliability and validity.The questionnaire was used as a means of collecting data from the Municipality of Ghardaia by targeting the sample of the administrative staff, estimated at 145 employees and randomly distributed to the municipality's interests. 122 questionnaires were distributed after calculating the sample size using the Stephen Thambson equation, After compilation of statistical program SPSS.21, the following results were obtained:  The relationship between organizational trust and organizational justice has a positive impact on organizational loyalty.  There is a correlation between the perception of organizational justice (procedural, distributive and interactive) and organizational trust (supervisors, co-workers, and administration) among workers in Ghardaïa commune.  The level of perception of organisational justice among workers in Ghardaïa commune is average.  The level of perception of organisational trust among workers in Ghardaïa commune is high. The level of perceived organizational loyalty among workers in the Ghardaïa commune is average. يتمتع عمال بلدية غرداية بمستوى متوسط من الولاء التنظيمي اتجاه منظمتهم