دور الثقة التنظيمية في تعزيز سلوك المواطنة التنظيمية دراسة حالة شركة الكهرباء و الطاقات المتجددة _وحدة غرداية

Abstract

This study aims to identify the dimensions of organizational trust (trust in supervisors, confidence in work colleagues, confidence in the management) and the extent of its support for the behavior of organizational citizenship in the employees of the Electricity and Renewable Energy Company in Ghardaia. The two students adopted the descriptive approach and the questionnaire as a research tool for collecting data. The study population consisted of administrative and technical staff of the Electricity and Renewable Energy Company in Ghardaia (158). The study sample included (50) employees. The study showed many results including: • Exceeds confidence in the management, followed by trust with colleagues, and then trusting supervisors • There is a high degree of practice of organizational citizenship behavior among employees • The study also showed an effect of the organizational confidence dimensions on organizational citizenship behavior while there is almost no absence of influence after trust in supervisors of organizational citizenship behavior. The study also showed statistically significant differences in the dimensions of organizational confidence and organizational citizenship behavior due to the personal variables (years of service, age, sex) and the absence of statistical differences due to the level of job qualification