ﺁﻟﻴﺎﺕ تحسين ﺟﻮﺩﺓ ﺍلخدﻣﺎﺕ في ﺍلمؤﺳﺴﺎﺕ ﺍﻻﻗﺘﺼﺎﺩﻳﺔ ﺍﻟﻌﻤﻮﻣﻴﺔ في ﻇﻞ ﻋﺼﺮﻧﺔ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻟﺮﻗﻤﻴﺔ

Abstract

Due to rapid developments and changes in various public economic institutions, the issue of improving the quality of service in public economic institutions has become an increasing concern; this has led to the need for modern methods and mechanisms, the most important of which is developing human resources and digitization to move towards of electronic management. We aim in this study to understand the mechanisms of improving the quality of service in public economic institutions,under technology modernization, in which we seek to push for the application of digitization in public economic institutions, as well as the special attention in human resource development, and highlighting the importance of that in promoting the services . we have concluded that the role of these two mechanisms (human resource development and digitization) is very significant in improving the quality of service in the institutions.