Thèses de Doctorat Economie
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Item أثر الثقافة التنظيمية على تطبيق الإدارة الالكترونية لتحسين جودة الخدمات البنكية دراسة حالة الوكالات التابعة للمديرية الجهوية للبنك الخارجي الجزائري بورقلة(جامعة غرداية/كلية العلوم الإقتصادية ، التجارية وعلوم التسيير, 2022-11-16) مبروكة, مشريThis study aims to identify the impact of organizational culture on the application of e-management to improve the quality of banking services among employees of the Regional Directorate agencies of the Algerian Foreign Bank in the state of Ouargla. To determine the level of applying e-administration and the level of differences among the sample individuals, we used the questionnaire as a tool for compiling statistical data from the studied community, distributing (88) questionnaires to workers distributed to the eight agencies and using the statistical program SPSS v.22 to process data. Through the above, the study’s findings include the following: The level of application of e-management and the quality of banking services is high in the Regional Directorate agencies of the Algerian Foreign Bank in the state of Ouargla from the point of view of its employees. The application of e-management and the quality of banking services have a strong direct relationship in the Regional Directorate agencies of the Algerian Foreign Bank in the state of Ouargla. Organizational culture does not affect the improvement of the quality of banking services through the application of e-management in the agencies studied. There are no statistically significant differences between the sample’s answers about organizational culture, e-management, and the quality of banking services attributable to the variables of the nature of work, level of study, years of experience, and computer use. There are statistically significant differences between the sample’s answers about organizational culture, e-management, and the quality of banking services attributable to the variables of age and training courses on ICT.Item دور الثقافة التنظيمية كمتغير وسيط في العلاقة بين العدالة التنظيمية وسلوكيات المواطنة التنظيمية - دراسة حالة(جامعة غرداية, 2021-11-25) أحمد, تاوتيThis study aims to identify the role of organizational culture as a mediating variable in the relationship between organizational justice and organizational citizenship behaviors among a sample of employees and workers of the Directorate of Local Administration at the headquarters of the state of Djelfa. This study was applied to a sample of (268) employees out of the study population consisting of (497) employees. This study aimed to test a number of main and secondary hypotheses related to the direct and indirect relationships between the study variables, as well as the differences between employees towards the study variables. After collecting the statistical data based on the questionnaire as a main tool, it was analyzed by a set of statistical methods, on top of which is the confirmatory factor analysis using both (SPSS.v26) and (Amos.v26) program. The study reached a set of results, the most important of which are: • There is a low level of awareness of organizational justice in the institution under study; • There is a high level of organizational culture with all its dimensions in the institution under study; • The employees of the organization under study are aware of a high level of organizational citizenship behavior with all its dimensions; • There is a direct, statistically significant impact of organizational justice with its dimensions on the organizational culture in the institution under study; • There is a direct, statistically significant effect of organizational justice with its dimensions on organizational citizenship behaviors in the institution under study; • There is a direct, statistically significant effect of organizational culture on organizational citizenship behaviors; • There is an indirect impact of organizational justice on organizational citizenship behaviors through the prevailing organizational culture in the institution under study; • There are no statistically significant differences in the level of workers' awareness of organizational culture and organizational citizenship behaviors due to the variable (gender and age); ملخص الدراسة V • There are statistically significant differences in the level of workers' perception of organizational justice due to the variable gender and (age). Therefore we accept the first and second sub-hypothesis; • There are no statistically significant differences in the level of workers' awareness of organizational justice, organizational culture, and organizational citizenship behaviors due to the variable (educational qualification); • There are no statistically significant differences in the level of workers' awareness of organizational justice and organizational culture due to the variable (professional experience); • There are statistically significant differences in the level of employees' awareness of organizational citizenship behaviors due to the variable (professional experience). Therefore we accept the fourth hypothesis. The most important suggestion of this study is that managers and decision makers should take honest and fair decisions among employees and based on the foundations of equality and integrity values among employees and enhance the practices of organizational citizenship behaviors, as well as the prevailing organizational culture.